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Warriors

1. What is Warrior Care Network™?

Warrior Care Network is a groundbreaking collaboration between Wounded Warrior Project®(WWP) and its academic medical center partners, Emory Healthcare, Massachusetts General Hospital, Rush University Medical Center, and UCLA Health, to create a nationwide, comprehensive care network that will enhance access and provide clinical and family-centered treatment to veterans living with post-traumatic stress disorder (PTSD), traumatic brain injury (TBI), and other related conditions.

Warrior Care Network will offer specialized clinical services through either a regionalized outpatient program (OP) and/or an innovative intensive outpatient program (IOP). In cooperation with the Department of Veterans Affairs, this program will connect thousands of warriors with world-class care.

2. Is Warrior Care Network right for me?

Whether a wounded veteran is suited for care through either the outpatient (OP) or intensive outpatient programs (IOPs) will depend on a number of factors. Individuals will be considered for the IOP if a two- or three-week program would overcome barriers to care, like geographic distance.. Other specific areas of eligibility criteria for the program may include:

  • Service member or veteran who served/deployed after September 11, 2001
  • The patient sustained injury(ies) during post-9/11 military service
  • Symptoms and challenges consistent with invisible wounds
  • Where applicable, ability to reduce alcohol and/or drug use to engage in treatment, with commitment to abstinence while in program
  • The patient’s physical and/or psychological injury(ies) require specialty care consistent with available services
  • Family participation, even if remotely, is preferred and encouraged
  • The patient is stable and able to travel and attend the program for at least two weeks

*Determination of suitability for care will be made by academic medical center partner clinicians

3. If it is not, what are my options?

If you are determined ineligible, Wounded Warrior Project® (WWP) has other resources and programs available. Please contact the WWP Resource Center team at 888.WWP.ALUM (997.2586) or 904.405.1213, or by email at resourcecenter@woundedwarriorproject.org.

The WWP Resource Center can also assist individuals with:

  • Registering as an Alumni or family member to participate in WWP programs and services
  • Answering questions about WWP programs and services
  • Connecting with a WWP benefits liaison
  • Finding resources to aid in accessibility modifications
  • Locating resources to provide emotional support

4. What is the difference between an outpatient (OP) and an intensive outpatient (IOP) program?

The outpatient program (OP) allows you the opportunity to live at home during treatment. This program is typically for individuals in the local area, are unable to take time off from work to stay on site for the intensive program, or require ongoing treatment that can be best provided in a traditional outpatient setting. The intensive outpatient program (IOP) requires you to stay on site during treatment for two to three weeks dependent on the length of the program. Therapies are consistent across the two programs but the IOP may be a more intense treatment.

5. What medical centers are participating in the network?

  • Emory Healthcare - Veterans Program
  • Home Base, a partnership of The Red Sox Foundation and
    Massachusetts General Hospital
  • Rush University Medical Center - Road Home Program
  • Operation Mend at UCLA Health

6. Can I choose my program, location, or treatment type?

Preferences of interested veterans will be considered. After an initial Wounded Warrior Project® (WWP) screening, veterans will be referred to a location based on a number of factors to include program inclusion and exclusion criteria, geographic distance, treatment recommendations, and program availability. The level of clinical treatment for individual veterans will be determined through a clinical assessment conducted by an academic medical center (AMC) provider.

7. When will the network begin to treat patients?

Warrior Care Network will have its official national launch and begin to treat patients in January 2016. Massachusetts General Hospital’s Home Base will be the first to begin its two-week intensive outpatient program. Operation Mend at UCLA Health, Emory’s Veterans Program, and Rush University Medical Center’s Road Home Program will begin their intensive outpatient programs shortly after. Interested veterans can make their way through the referral/recommendation process starting in January 2016. The objective is to serve veterans as soon as possible.

8. How do I enroll myself?

More information about Warrior Care Network can be found by visiting warriorcarenetwork.org.

Interested post-9/11 veterans can also contact the WWP Resource Center team at 888.WWP.ALUM (997.2586), 904.405.1213, or by email at resourcecenter@woundedwarriorproject.org.

9. How long should I expect to wait between applying and receiving treatment?

The Warrior Care Network objective is to serve the veterans and their family members as soon as possible. Outpatient (OP) programs will take an estimated two weeks for appointment scheduling. Intensive outpatient programs (IOPs) will vary depending on the program dates and overall availability.

Warrior Care Network will have its official national launch and begin to treat patients starting in January 2016. Massachusetts General Hospital’s Home Base will be the first to begin its two-week IOP. Operation Mend at UCLA Health, Emory’s Veterans Program, and Rush University Medical Center’s Road Home program will begin their IOPs shortly after. Interested veterans will make their way through the referral/recommendation process starting in January 2016 and begin treatment as soon as the program opens.

10. Are family members included/considered in the program?

Family participation in both the outpatient (OP) and intensive outpatient programs (IOP), even if remotely, is preferred and encouraged, and in some cases required. We understand that family members, caregivers, and companions are a big part of the healing process. Warrior Care Network will engage family members in the care management processes and provide family-centered treatment.

11. Can I bring a companion instead of a family member?

Yes, a companion can be involved instead of a family member. We understand that family members, caregivers, and companions are a big part of the healing process and encourage their involvement.

12. What is the cost of the program? Am I expected to cover any expenses in order to participate?

There is no cost to patients associated with participation in the program. However, if a participant has insurance, his or her health plan may be billed for clinical services to allow Warrior Care Network funds to be used in treating as many wounded veterans as possible. Any cost not covered by insurance will be covered by Warrior Care Network (i.e., no co-pays will be collected). Warrior Care Network would not have been made possible without the generosity of thousands of Wounded Warrior Project® (WWP) supporters and the affiliate academic medical centers (AMCs), and more is needed in future years to guarantee the success of this much-needed public/private partnership.

13. What if I do not have insurance?

There is no cost associated with participation in this program, and a veteran who has been accepted into Warrior Care Network will never be denied due to financial restrictions. An uninsured patient may qualify for coverage from the Department of Veterans Affairs (VA). The WWP Benefits Service team can help you through this process. Patients will also have access to financial counseling at the academic medical center (AMC) in which they are receiving care.

14. Can WCN help me with my Department of Veterans Affairs (VA) disability claim?

The Wounded Warrior Project® (WWP) Benefits Service team can help you through this process. Navigating your VA benefits claim and all the paperwork that goes along with it can be frustrating and confusing.

Benefits Service will:

  • Help you and your support team understand the benefits you have earned.
  • Connect you and your family with the government benefits and services you need.
  • Provide information about local community resources.
  • Assist you with filing a benefits claim.

WWP helps you access national and local programs and benefits through the Department of Defense (DoD) and VA. They work closely with these agencies and will help simplify the process. When a claim is filed, they will make sure it is processed correctly the first time and guide you through these crucial steps.

For benefits help, contact the WWP Resource Center at 888.WWP.ALUM (997.2586) or 904.405.1213, or by email at resourcecenter@woundedwarriorproject.org.

15. What type of care should I expect post-intensive outpatient program (IOP)?

If treatment is received through the IOP, a post-IOP care plan will be developed and discussed with the veteran and an applicable community provider will be identified to support with the execution of that care plan. Additionally, a follow-up care survey and assessments will be requested from participants three, six, and 12 months after care to monitor treatment progress and satisfaction in the program. The academic medical centers (AMCs) will also work with the Department of Veteran’s Affairs (VA) to coordinate follow-up care for the veteran in his or her hometown as needed.